• Komune offers returns!
• To initiate a return from online purchases: please click this link and make an account using the email you placed an order with.
• For a full refund, returns must be requested within 7 days of delivery.
• In-store purchases must be returned in store and only store credit is available.
• No returns available for international orders.
• Fragrances and earrings are final sale unless there is a product defect.

1.1 Online Purchases Returns

• Customers may initiate a return within 14 days of receiving their order.
• For a full refund, returns must be requested within 7 days of delivery.
• Returns requested between 7-14 days of delivery are eligible for store credit only.
• Items returned after 14 days of delivery are not eligible for refund or store credit.

1.2 In-Store Purchases Returns

• Customers may initiate a return within 7 days of the purchase date.
• All in-store purchases are only eligible for store credit.
• In-store purchases may only be returned in store.
• Fragrances and earrings are final sale unless there is a product defect.

2.1 Online Purchases Returns

• Initiate Return: Customers must make an account and request a return to initiate a return request.
• Verification: Retailer will verify the eligibility of the return based on the timeframe and condition of the item.
• Return Authorization: Upon approval, Retailer will issue a return label for shipping the item back.
• Packaging and Shipment: Customers must securely package the item and ship it back using the provided return label within 7 days after the return request is approved.
• Inspection: Upon receipt, Retailer will inspect the returned item to ensure it meets the return policy criteria.
• Condition Assessment: If the item is in good condition, Retailer will proceed with the return process.
• Refund/Store Credit Offer: Customers will receive a refund to their original payment method or store credit, depending on the return timeframe.
• Restocking (if applicable): Items returned in good condition may be restocked for resale.
• No returns available for international orders.
• Fragrances and earrings are final sale unless there is a product defect.

2.2 In-Store Purchases Returns

• Initiate Return: Customers must inform a sales associate in person to request a return.
• Verification: Retailer will verify the eligibility of the return based on the timeframe and condition of the item.
• Condition Assessment: If the item is in good condition, Retailer will proceed with the return process.
• Store Credit Offer: Customers will receive store credit depending on the return timeframe.
• Restocking (if applicable): Items returned in good condition may be restocked for resale.
• No returns available for international orders.
• Fragrances and earrings are final sale unless there is a product defect.

3.1. In rare cases where an item is damaged upon delivery, customers will receive a full refund.

3.2. Customers must notify Retailer within 2 days of delivery if their item arrives damaged.

3.3. Rare Cases of Damaged Items (i.e. the clauses above) is only applicable for online purchases.

Retailer values customer feedback. Customers are encouraged to share their experience to help improve Retailer's services.

For further assistance or inquiries regarding returns, customers may contact Retailer's customer service team at info@komune.space.

Retailer reserves the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on Retailer's website.

This Policy shall be governed by and construed in accordance with the laws of the State of New York Any disputes arising out of or relating to this Policy shall be resolved exclusively by the courts of the State of New York.

This Policy was last updated on August 10th, 2024.

By making a purchase from Retailer, you acknowledge and agree to the terms of this Policy.

August 10th, 2024